Standard Shipping in the US. For International Shipping, Customs and Tariffs may App
Standard Shipping in the US. For International Shipping, Customs and Tariffs may App
Our Mission Statement
Our customers are the lifeline of our work. We will be relentless in that we provide fair and genuine interactions with everyone we meet. Our number one goal is to provide our chainsaw community with the absolute best chainsaw chain sharpening tools for their cutting needs.
Our product warranties
Our parts are made in the USA with the utmost patients and attention to detail. If there are any manufacturer defects, we will replace or repair your parts at no cost to you. A manufacturer defect would include an error in the manufacturing process that is not in the designed intent of the product. That being said we have a strict tolerance and visual inspection policy in place that will greatly reduce the likelihood of a defective product going out to you.
If our product does not create value for you, please return your purchase within 30 days, undamaged for a full refund. The refund process is designed to refund your purchase in its entirety including your shipping costs within the United States. Once the product is returned to our warehouse in its undamaged shape and form with all purchased parts on the invoice, you will receive a full refund.
What we do not cover.
We do not cover lost or stolen products. If you happen to run one of our products over with your vehicle, we have replacement parts available for you to purchase as we do not cover accidental damages. These parts are made from 100% stainless steel and are machined from solid 304 and 303 stainless steel and are very durable. However, they are not indestructible. If dropped on a solid surface they can bend and damage parts.
Shipping
Once a purchase is made, we will ship as soon as possible. Some products that are on back order may take up to three weeks. Parts are very labor intensive and machined with high precision and craftsmanship in the USA. Parts are made in small batches so they may take time to make and ship. Shipping will be done through UPS or USPS as described during your payment process.
International Shipping
International shipments can take up to 3-4 weeks to reach you depending on your location. Customs duty and or tariffs may apply depending on country. Please be advised that these costs are not included with shipping costs in some cases.
Maintenance
Proper maintenance is required for longevity of parts. They are 100% stainless steel and can be washed with soap and water. It is advised to wipe dust and grit from the parts often. Failure to maintain parts can lead to wear of parts as grinding material and oil can build up in between moving parts. Oil is NOT recommended to add to any parts as oil can create a surface for abrasive material to stick to and collect.
Patent Rights
We do not permit any person, sole proprietor, corporation or entity to sell, distribute, or profit from this patented product without a legally binding contract or contracts that specifically authorize you, your company or entity to manufacture or sell our patented products. Resale is allowed only when purchased directly through Squarejig.LLC or an authorized dealer.
Safety
We ask that you read the warnings and disclaimers of our safety guidelines before use of our products. The use of Personal Protective Equipment (PPE) including eye protection, hearing protection, respiratory and hand protection are required for the use of our products in conjunction with other manufacturers products. Please read our safety guidelines below.
Workplace
The Occupational Safety and Health Administration (OSHA) requires some workers to wear Personal Protective Equipment (PPE). Many employers require the use of approved PPE for safety. Please refer to your company's safety guidelines for safe practice in the workplace.
Agreements
Squarejig.LLC does not maintain in any language or reference that our products may produce or attribute the ability to cause bodily or punitive damages in and of themselves, nor do we condone or permit improper use of our products in conjunction with any other products. By purchasing our products, you agree that you have read and fully understand our safety policy and disclosures. By using our products, you agree to abide by federal OSHA standards where required. The following list of OSHA approved PPE while using any of our products by themselves or in conjunction with any other non-approved device or apparatus is required. 1.) You must use the proper OSHA approved personal protection equipment (PPE) and agree to have them worn by any and all operators of our equipment when required. Squarejig.LLC is not liable for any injury or property damage involved with the use of Squarejig products. 2.) Required (PPE) Personal Protective Equipment to include OSHA approved eye protection and or OSHA approved safety glasses. 3.) OSHA approved hearing protection, 4.) OSHA approved and or recommended by OSHA long sleeve shirts or jackets. 5.) OSHA approved face shield equipment that protects neck and face. 6.) OSHA approved gloves to protect the hands. 5.) OSHA approved ventilation and respiratory equipment.
Warnings
(Warning: Ventilation and or respiratory filtration is required for use in enclosed areas and for any operators or persons that occupy airways in proximity to an operator while using Squarejig.LLC products in conjunction with any motorized or potentially hazardous materials in hazardous conditions.) (Warning: Sparks can create a fire hazard as well as hexavalent fume from grinding on chrome commonly found on chainsaw chain). Use of this product in conjunction with electrical equipment can produce sparks and requires use in an area of non-flammable materials and or gases or liquids. 8.) Use of our products in conjunction with electrical equipment in damp or wet locations is against our safety policy and is not allowed within our operator safety guidelines. (Warning: Electrically ungrounded equipment can cause electric shock or electrocution especially in damp or wet locations.) We are not liable for injury or damage to operators or property under any circumstance for misuse of our products. (Warning: Broken or damaged grinding equipment should not be used in conjunction with our products.
California Disclaimer: These products are known to the state of California to cause cancer and or birth defects.
the squarejig is Made in USA & Patent Pending